Last updated: September 23, 2026

Thank you for shopping with Orbit Lab 3D. Because our products are 3D printed, many items are produced specifically after an order is placed. Our goal is to provide high-quality products while also protecting the integrity of our production process.

By placing an order through our website, you acknowledge and agree to the terms of this Refund and Return Policy.

1. All sales are final

Unless otherwise expressly stated in this policy, all sales are final.

Because our products may be printed, assembled, finished, or prepared specifically for your order, we generally do not accept returns or provide refunds for:

  • Change of mind
  • Buyer’s remorse
  • Ordering the wrong product
  • Ordering the wrong size, color, finish, or variation
  • No longer wanting the product
  • The product not matching the customer’s personal preference
  • Failure to read the product description, dimensions, specifications, or photos before ordering
  • Compatibility issues when the customer did not verify compatibility before purchase
  • Minor cosmetic variations inherent to the 3D-printing process
  • Minor layer lines, texture variations, small surface imperfections, or other characteristics reasonably associated with 3D printing
  • Differences between the customer’s monitor/display and the actual color of the product
  • Products that have been modified, painted, assembled, altered, damaged, or improperly handled after delivery

Custom, personalized, modified, made-to-order, or special-request products are non-returnable and non-refundable, except where the product is defective, materially damaged during shipping, or we shipped an incorrect item.

2. Cancellations

Orders may be canceled only before production has started.

Because many Orbit Lab 3D products are produced specifically for each order, we may begin production shortly after an order is received.

Once production has started, the order cannot be canceled and the customer is not entitled to a refund due to a change of mind or other customer preference.

If an order has not entered production, Orbit Lab 3D may, at its discretion, approve a cancellation.

Approved cancellations will be refunded to the original payment method, less any non-refundable payment-processing fees or other costs actually incurred by Orbit Lab 3D, to the extent permitted by applicable law.

3. Damaged products

If your order arrives damaged, you must contact us within 48 hours of delivery.

To request assistance for a damaged product, you must provide:

  1. Your order number;
  2. Clear photographs of the product;
  3. Clear photographs of the shipping box and packaging;
  4. A description of the damage; and
  5. Any additional information reasonably requested by Orbit Lab 3D.

Customers should retain the original packaging until the claim has been resolved.

Failure to provide the requested documentation within a reasonable period may prevent us from properly investigating the claim.

If Orbit Lab 3D determines that the product was damaged during shipping, we may, at our discretion and subject to applicable law:

  • Send a replacement;
  • Provide a repair or replacement component;
  • Provide store credit; or
  • Issue a refund.

Orbit Lab 3D will determine the appropriate resolution based on the circumstances of the claim.

4. Defective products

If you believe your product has a manufacturing defect, please contact us within 7 calendar days of delivery.

A defect must be materially different from normal characteristics of the 3D-printing process and must materially affect the product’s intended function or usability.

The following generally do not constitute manufacturing defects:

  • Normal layer lines;
  • Minor surface imperfections;
  • Minor variations in texture;
  • Small variations in color;
  • Slight dimensional variations reasonably associated with 3D printing;
  • Minor cosmetic differences from product photos;
  • Support-removal marks or other minor finishing characteristics;
  • Variations resulting from the printing process that do not materially affect functionality.

If Orbit Lab 3D determines that a product is defective, we may, at our discretion:

  • Replace the defective product;
  • Repair the product;
  • Provide a replacement part;
  • Provide store credit; or
  • Issue a refund.

Customers must provide photographs or videos demonstrating the alleged defect when requested.

5. Incorrect item received

If we shipped an item that is materially different from what was ordered, contact us within 7 calendar days of delivery.

After verification, Orbit Lab 3D will provide instructions for returning the incorrect item, if a return is necessary.

If the error was caused by Orbit Lab 3D, we will provide the appropriate replacement or refund and, when applicable, cover reasonable return shipping costs.

6. Returns authorized by Orbit Lab 3D

Do not send any product back without receiving written authorization from Orbit Lab 3D.

Unauthorized returns may be refused or may not qualify for a refund.

When a return is approved, the product must be returned according to the instructions provided by Orbit Lab 3D.

Unless the return is the result of an error by Orbit Lab 3D or another circumstance requiring otherwise under applicable law, the customer is responsible for return shipping costs.

Returned merchandise must be in the condition specified by Orbit Lab 3D at the time return authorization is issued.

7. Refund amount

When a refund is approved, Orbit Lab 3D will determine the refundable amount based on the applicable circumstances and applicable law.

Unless otherwise required by law, original shipping charges are non-refundable.

Return shipping costs are also non-refundable unless the return is the result of an error or defective product attributable to Orbit Lab 3D.

Where permitted by law, non-refundable payment-processing or transaction fees actually charged to Orbit Lab 3D may be deducted from an approved refund.

8. Refund method

Approved refunds will generally be issued to the original payment method used for the purchase.

Orbit Lab 3D does not guarantee the exact date on which funds will appear in the customer’s bank account or credit card account, because processing times are controlled in part by the customer’s payment provider or financial institution.

WooCommerce notes that payment processors may take additional time for an approved refund to appear on the customer’s account.

9. Store credit and replacements

Where appropriate and permitted by applicable law, Orbit Lab 3D may offer store credit or a replacement instead of a monetary refund.

If a customer accepts a replacement or store credit as the resolution of an approved claim, the original transaction will be considered resolved once the replacement or credit has been provided.

10. Shipping delays and lost packages

Orbit Lab 3D will ship orders according to the processing and shipping timeframe stated on the website or applicable product listing.

Once an order has been properly shipped and tracking information has been provided, delivery is handled by the applicable carrier.

Customers are responsible for providing a complete and accurate shipping address.

Orbit Lab 3D is not responsible for delays caused by carriers, weather, natural disasters, customs, incorrect addresses supplied by the customer, or other circumstances outside our reasonable control.

If a package is confirmed by the carrier as lost, stolen, or undeliverable, Orbit Lab 3D will evaluate the situation and may, at its discretion, assist with a carrier claim or replacement.

Nothing in this section limits any rights the customer may have under applicable law, including rights relating to orders that Orbit Lab 3D fails to ship within the timeframe promised at the time of purchase. Federal rules can impose refund obligations when an online seller cannot ship an order as promised.

11. Packages marked as delivered

If tracking information shows that an order was delivered to the address provided by the customer, Orbit Lab 3D is not automatically responsible for packages that are subsequently reported as missing.

Customers should first check:

  • The delivery location;
  • Mailboxes and package rooms;
  • Property management or leasing offices;
  • Household members or neighbors; and
  • The carrier’s delivery information.

Orbit Lab 3D may assist with a carrier claim when appropriate, but a delivery confirmation does not automatically qualify the customer for a refund or replacement.

12. Incorrect shipping address

Customers are responsible for entering the correct shipping address during checkout.

If an order is returned to Orbit Lab 3D because the customer provided an incorrect or incomplete address, the customer may be responsible for the additional shipping cost required to resend the order.

If the customer does not wish to have the order reshipped, any refund will be subject to the applicable terms of this policy and any costs actually incurred by Orbit Lab 3D, to the extent permitted by law.

13. Products that have been modified or damaged by the customer

A product will not qualify for a refund, replacement, or warranty claim if the issue resulted from:

  • Improper use;
  • Abuse;
  • Accidental damage;
  • Improper installation;
  • Improper assembly;
  • Modification;
  • Painting or refinishing;
  • Exposure to excessive heat;
  • Exposure to chemicals;
  • Use outside the product’s intended purpose; or
  • Failure to follow provided instructions.

3D-printed materials may have specific temperature and environmental limitations. Customers are responsible for using products appropriately and according to any instructions provided with the product.

14. Customer-provided information and custom orders

For personalized or custom products, the customer is responsible for reviewing and confirming all information submitted to Orbit Lab 3D, including:

  • Names;
  • Text;
  • Spelling;
  • Dimensions;
  • Measurements;
  • Colors;
  • Designs;
  • Files;
  • Logos;
  • Images; and
  • Other customization instructions.

Once production has started, customer-requested changes may not be possible.

Errors in customer-provided information do not qualify for a refund or free replacement unless otherwise required by applicable law.

15. Product photos and color variations

Because products are photographed and viewed on different screens and devices, actual colors may vary slightly from the colors displayed on the website.

Minor differences in color, texture, finish, or appearance that do not materially affect the product do not qualify for a refund.

16. Promotional, discounted, and sale items

Unless otherwise stated on the applicable promotion or product listing, promotional, discounted, clearance, and sale items are subject to the same final-sale rules described in this policy.

Discounts and promotional codes have no cash value and cannot be exchanged for cash.

17. Refund requests

All refund or return requests must be submitted through our designated customer-service channel.

Please include:

  • Full name;
  • Order number;
  • Email address used for the purchase;
  • Product name;
  • Date of delivery;
  • Reason for the request; and
  • Photos or videos when applicable.

Submitting a request does not automatically mean that a refund will be approved.

Each request will be reviewed based on this policy, the circumstances of the order, and applicable law.

18. Chargebacks and payment disputes

Customers agree to contact Orbit Lab 3D first to attempt to resolve legitimate order issues before initiating a payment dispute or chargeback.

If a customer initiates a chargeback for an order that was properly fulfilled, Orbit Lab 3D reserves the right to provide the payment processor with all relevant documentation, including:

  • Order information;
  • Product descriptions;
  • Customer communications;
  • Production records;
  • Shipping records;
  • Tracking information;
  • Delivery confirmation;
  • Photographs;
  • Refund correspondence; and
  • Evidence of the customer’s acceptance of this policy.

Nothing in this section prohibits a customer from exercising rights available under applicable law or applicable payment-network rules.

19. Policy changes

Orbit Lab 3D reserves the right to modify this Refund and Return Policy at any time.

The version of the policy applicable to an order will generally be the version presented to and accepted by the customer at the time of purchase, subject to applicable law.

20. Contact us

For questions regarding this Refund and Return Policy or an order, please contact Orbit Lab 3D through the customer-service contact information provided on our website.

Orbit Lab 3D

Thank you for supporting our small business.